On behalf of our client, a group of brands focused on domain registration, hosting and cloud services, we are currently looking for a self-driven 2nd Level Technical Support Representative, to join its technical support department.

A day in the life of a 2nd Level Technical Support - Linux (100% remote)

You will be highly motivated with web hosting and ambitious about a career in technical support. The person will join the technical support department, in-house or remotely, in order to enhance the quality of support offered to the highest standards.

Your day-to-day

• Assist in providing technical support for Hosting, Dedicated and VPS clients
• Partial infrastructure monitoring and issue reporting to the infrastructure team
• Hosting-related duties
• Enrich and improve the technical knowledge base according to customer requests

What you will need

• Experience with Linux operating system environments
• Experience with web and DB servers, such as Apache and MySQL
• Experience with mail services, such as postfix, dovecot, smtp, imap, pop3, sieve
• Experience with DNS services, such as Bind , PowerDNS
• Experience with Plesk or cPanel
• Excellent written and oral communication skills in English and Greek

We love your personality if you

• possess expert troubleshooting skills and strong attention to detail
• act like an owner
• constantly raise the bar
• enjoy being a team player

What’s in it for you 

A very competitive package, depending on level of experience. You will be provided with private health insurance, sponsored training, courses and certifications, performance awards and 100% remote working. You will have the opportunity to work in a motivating and multicultural environment as well as on a global scale project.