On behalf of our client, an ex-local and currently multinational fast-growing company within the Energy & Gas Sector, we are currently looking for an experienced Digital Customer Experience Specialist, to join its innovative Marketing department.

• Run the digital transformation  and customer experience process in line with the company’s guidelines
• Identify the suitable technologies and promote them into the business processes
• Gather, analyze, review, and interpret data on a systematic basis in order to understand the effectiveness of our digital channels and take appropriate actions
• Gather, review and implement updates upon requests and based on internal stakeholders, agents and customers feedback work to improve the customer digital experience
• Develop and implement digital methods of digital customer interactions
• Review and assess the quality and cost-efficiency of digital customer interaction
• Analyze customers feedback regarding their digital experience
• Ensure that customers have an optimal customer experience at every touchpoint with the company
• Work on the design and development of digital communications and ensures quality, clarity and consistency are met
• Recommend new self-service experiences and collaborate with various units to deploy improvements
• Create strategies and plans for continually improving customer engagement, satisfaction and conversion metrics
• Encourage the organization to take digital experience actions which are aligned with the customer’s goals and needs
• Be the key person between consulting companies and digital marketing employees in order to coordinate processes and projects regard digital employees experience
• Liaise with internal teams such as marketing, sales, product development, billing, finance, etc. to ensure that gaps in the customer experience will be filled in the best possible way

Knowledge, Skills & Experience

• Bachelor’s degree in Marketing/IT or any other relevant field
• Minimum 3+ years of working experience in a similar position
• Experience with marketing strategies (design and implementation)
• Excellent knowledge in customer experience journey
• Deep knowledge in digital transformation methods/tools
• Experience with user data analysis, metrics and relevant interpretations
• Excellent use of English language (written/verbal)

• Excellent organizational skills
• Customer-oriented
• Problem-solver
• Project management skills
• Attention to detail
• Multitasking ability
• Ability to deeply understand customer needs
• Excellent prioritizations skills
• Ability to build strong relationships with partners and customers

A very competitive package alongside with the opportunity to join a fast-growing organization that brings a new era to digitalization and provides the ground for self-development and initiative-taking.