On behalf of our client, one of the fastest-growing companies based in Holland, providing Cloud, integration, and SAAS services to international clients, we are looking for an inspiring IT Operations Leader to drive their superior team.

Your day-to-day

• Manage the team’s performance driven by quality and efficiency (Objective and KPI Management, Succession Planning, One to One's, Identify Training Requirements)
• Meeting and exceeding customer’s journey keeping a high level of customer satisfaction
• Organize the talent and empower the team
• Ownership of team’s performance
• Apply changes and take actions towards improving the team’s day to day and customers’ satisfaction
• Acting as a change approver and determining the impact of Customer or Internal led changes
• Keep the team up to date on new procedures/software/ customer changes
• Liaise with different teams to highlight and pro-actively solve any issues resulting from Trending reports and Problem Records

What you will need

• 8+ years experience managing IT engineering teams
• Proven experience in organizing and leading previous operations department
• Exceptional project management skills
• Experience in working with technical and non-technical business personnel at various levels, articulating technical and service delivery principles
• Experience in excellent customer service and customer rapport building, including the identification of key stakeholders
• Experience in working with technical and non-technical business personnel at various levels, articulating technical and service delivery principles
• Ability to work with cross-functional multicultural teams
• Scrum agile methodologies experience

We love your personality if you

• are a natural-born leader able to inspire and coach teams
• are driven by people and quality
• are intellectually/analytically sharp
• have high emotional intelligence
• can think out of the box

What’s in it for you

• Attractive remuneration package and benefits
• A unique growth opportunity and cooperation with true innovators
• Continuous personal development and international training opportunities
• Work from anywhere in the world online!